Job Description

Security Shift Supervisor – Global Security - Pleasanton, CA (Rosewood) About the Role Lead, mentor, and develop a team of security professionals, ensuring adherence to established procedures, performance standards, and company policies. Foster a positive, professional, and accountable team culture. Operate and manage internal security systems and tools, ensuring effective system monitoring, timely alarm response, and precise access control administration. Ensure seamless coordination between on-site security teams and GSOC personnel. Manage and coordinate responses to security incidents, emergencies, and critical events. Act as the primary point of contact during high-priority situations, ensuring timely escalation and resolution. Maintain clear, concise, and timely communication with team members, management, and relevant stakeholders. Provide accurate updates and reports during routine and emergency situations. Ensure compliance with all relevant security policies, procedures, and applicable regulations. Conduct regular audits and spot checks to maintain operational integrity. Provide training, coaching, and guidance to enhance team skills, operational knowledge, and readiness. Promote continuous improvement and professional growth within the team. Operate, monitor, and troubleshoot security systems, including CCTV, access control, alarm systems, and other related technologies. Prepare and deliver reports on security incidents, operational metrics, and other relevant data to management. Provide security oversight and operational support for special events, ensuring safety, compliance, and smooth event execution. What You'll Do Supervisory Expertise – Proven experience leading teams in high-security environments. GSOC Proficiency – Hands-on experience with security operations center functions, processes, and workflows. Communication Excellence – Ability to engage, inform, and influence across all organizational levels. Analytical Thinking – Proactive, solutions-driven approach to risk mitigation. Technical Competence – Skilled in operating and troubleshooting integrated security systems. Customer Service Orientation – Professional demeanor and service-focused approach when interacting with employees, visitors, and executives. Calm Under Pressure – Composure and decisiveness during emergencies and high-stress situations. Who You Are Supervisory Experience: 2+ years in a supervisory or management role, preferably in corporate security or law enforcement. GSOC Experience: 1+ year working in a Global Security Operations Center or similar environment. Communication Skills: Excellent oral and written communication abilities for diverse audiences. Analytical Skills: Strong capability to assess situations, identify threats, and recommend solutions. Technical Skills: Proficiency with security technology, including CCTV, access control, and alarm monitoring systems. Customer Service: Demonstrated ability to deliver high-quality service professionally. Conflict Resolution: Proven ability to mediate disputes and resolve personnel or operational issues effectively. About Us At Gap Inc., we’re more than the clothes we make. We’re a collective of brands united by the belief that real people can (and should) drive real change. We’re a company that’s been synonymous with equality and inclusivity since our founding. The first of our industry to translate our commitment to sustainability into true accountability. Made stronger by our global team’s unique personalities, passions, and pride, we set out every day to make the world a bit bolder and a bit brighter. #J-18808-Ljbffr 816 GPS Services, Inc.

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