Job Description

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

The Joseph Hotel - Nashville

WHERE YOU WORK

The Joseph Nashville, a Luxury Collection Hotel re-imagines the hotel experience. The hotel's modern expression is informed by the city's diverse maker-culture and is as focused on integrating the work of Nashville's artisans, chefs and craftsmen as it is that of its musicians. The Joseph's art program - incorporating both the local works of Tennessee artists and works from one of the world's most renowned art collections - deepens the hotel's offering and roots it firmly in Nashville for guests and visitors alike. Featuring 297 thoughtfully designed rooms and suites, as well as 18,000 square feet of event and meeting space, The Joseph will exceed the expectations of varied guests. In addition to impeccable service, The Joseph offers countless chances to enjoy unique and memorable experiences. From the front door to the rooftop, The Joseph is full of opportunities to encounter the unexpected. 

WHY YOU’RE HERE

Why do you do what you do? Passion. Pride. Life. You are passionate about making that difference. Making the difference for every guest that walks through the doors of the hotel and doing everything you can to ensure each of our guests has a memorable experience. You are here because the life you want is about providing exceptional service, and that is exactly what we do.

BENEFITS

• Medical/Dental/Vision 
• Company paid Life insurance 
• 401K 
• Paid Time Off
• Free Meals during work 
• Discounted room benefits
• Free parking

WHAT YOU DO

You like to stay busy and you always find work to be done. You take pride in exceptional customer service and maintaining the welcoming appearance of the spa locker areas, fitness center and relaxation lounge. You anticipate your guests needs, assist with spa tours, and maintain the product availability in the spa guest areas.

WHO YOU ARE

You love being the person others can rely on, the “go-to”. You’re great at anticipating needs, and others feel like you’re always one step ahead because what they need is done before they even have to ask. Practical and approachable, you take pride in a well-groomed appearance while working in an luxury environment. You have amazing people skills, a true desire to provide service to others, along with the ability to think outside the box and find creative solutions. You have previous experience in a luxury spa or wellness environment.

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